Contact Customer Support

If you have any questions or feedback about an order or Atlanta Plant Shop, here’s how to get in touch.

Name

First Name

Last Name

If you are already an Atlanta Plant Shop customer, please enter the same email address you used for your purchase.

Is your question about an existing order?

What is your order number?

Please only fill out the section (1, 2, 3, or 4) that best relates to your question or issue.

1. I have a shipping or delivery question about my order that has not arrived yet. (What would you like to know?)

2. I would like to cancel or make a change to my order. Please note that we are likely unable to cancel or change an order since there are multiple steps pre-shipment that we take to ensure each item is shipped to our standards. In the rare event that we can cancel or make a change, we'd love to help. (Select an option below!)

The delivery address (Please provide the correct address in the "Anything else?" section below!)

An item in my order

The gift note

Cancel my order

3. There's an issue with my recent order. (We're sorry to hear this! What seems to be the issue?)

My order was missing something

My order arrived damaged

My order was incorrect

My plant is not up to my expectations

Other (Please let us know specifics in the "Anything else?" section below!)

What specific plant or product had an issue?

4. I’d like to return a care product or accessory that is undamaged. Please note, we do not accept returns on plants or apparel. (We're sorry to hear this! Could you let us know the reason why you're interested in a return?)

Anything else?

Please provide more details below. In order to accommodate change requests, we need as much information as possible.